Support via Email
You can reach the Nox Vitae support team directly via:
📍 Important Notes
Nox Vitae staff are not legal authorities or platform officials.
We provide community and procedural guidance only. We do not act as representatives of platforms such as VRChat, Discord, Patreon, or any other external services.
🔍 If Your Issue Occurs on Another Platform
If your concern involves an incident that took place outside of Nox Vitae-managed environments (e.g. within VRChat public instances, third-party Discord servers, or social platforms):
- ➡️ We will provide guidance and links to the appropriate reporting channels
- ➡️ We cannot/do not collect evidence against individuals or organizations for public use.
- ➡️ We cannot escalate or enforce anything outside our administration scope
📎 Example Resolution Flow
| Scenario | Our Role |
|---|---|
Violation within Nox Vitae’s public Discord (e.g. https://discord.gg/noxvitae) | Investigate internally and take appropriate action. We may escalate to Discord Trust & Safety depending on severity. |
| Behavior occurring in another Discord server | Recommend contacting that server’s leadership and submitting a report to Discord Trust & Safety if appropriate. |
| Incident occurring in VRChat (outside of a Nox Vitae-managed event) | Provide guidance on how to submit a VRChat Trust & Safety report. For safety concerns, we strongly encourage contacting local authorities. |
| Illegal or high-risk behavior reported via third-party sources | We will advise submitting reports directly to appropriate platform safety teams and, if necessary, encourage contacting local law enforcement. We cannot act without first-party evidence. |
🚨 When to Contact Authorities or Platform Safety Teams
If your report may involve:
- Interaction with or targeting of a minor
- Harassment, stalking, or threats
- Sexual misconduct
- Illegal activity or coercion
➡️ You should file reports directly to the platform where the safety concern happens. Please do not forget to report the issues directly to your local law enforcement.
Our team can help recommend the best authrity to contact but we cannot file on your/another's behalf.
📮 Response Timeline
We aim to respond to emails within 3–5 business days. For high-severity incidents, please select the correct Urgent flag in your message and provide:
✔ Detailed description of the issue
✔ Username(s) involved (VRC, Discord, etc.)
✔ Date/time and platform
✔ Evidence if available (screenshots, clip links)
✔ Confirmation on source of evidence (example: if it's your own evidence, please state so. If this evidence comes from another person or source, please denote that)
🤝 Our Commitment
We will always:
- Treat your report with respect and discretion
- Provide guidance based on our policies
- Maintain alignment with our Privacy Policy & Data Handling Procedures
We will not:
- Take action outside our administrative control scope
- Override platform moderation decisions
- Act as legal representatives
📫 Contact Summary
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For direct support: Nox Vitae's Official Email
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For cross-verification bot configuration guidance: **Use these documents, and our support Discord
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For immediate safety/escalation matters: Please contact the local authorities, or respective platform's Trust & Safety team
Thank you for helping us maintain safe, collaborative, and responsible community spaces.
🖤 Nox Vitae Owners & Safety Team